operational issues (p3, m2)

Security of information: Is where information about a employee or customer is protected usually by the IT staff to prevent people who do not have access to the information being able to access the information. The IT department make sure that everyones personal information is non accessible to others who do not have access, by setting certain accounts to have access to the files that contain that information and sometimes by adding a password to the files, where the password is only known by the individual who the information is supposed to be accessible to.

As the owner of the information you are the only person who has the right to change any of the information so that it is up to date.

Backups

Back ups are where information is stored in a more reliable and less likely to lose area for example a back up server which all the information on the main server is backed up weekly, monthly, or daily- which is called the grand father, the father, and son system. If a businesses server goes down the back up server will have the most up to date information which then can be put onto the new server saving the previous information.


Health and safety

Health and Safety is where in the work place things have to particular precautions when doing taks or positioning anything in the workplace. For example when carrying heavy equipment you have to pick it up using your knees rather than you back or if your using a computer its recommend that you take breaks from using a computer to reduce damage or strain on the eyes.

Business continuance plan

Is where a plan is put into place where if the IT system is to fail or if there is any other problem such as a fire. For example if the network server was to be destroyed the IT department would back up the server regularly onto another server so if the server were to go down the IT department could easily change the server and use the back up data. In case of  a fire at a business there is usually a continuance plan to meet up outside the building a register everyone who made it there so they can determine who is still in the building or not there that day.

Costs

As of costs it quite self explanatory, the business needs to have realistic spending costs for example if the IT department were spending to much on repairing a set of computers that kept shutting down they would make it more cost effective in the long run to invest money into new ones than spending excessive amounts of money into a hard to maintain set of computers.

There are two cost variables

Additional resources

Is the cost of new equipment such as hardware , computers and software it also entails training for staff. Usually it's smart for a department to have more equipment than is needed so that it is more cost effective in the long road. Also the cost of additional resources can also be the on going costs of running teh system such as electricity bills and Internet service provider fees.

Cost of Development

Is the costs of new computer systems this can be the new servers or computers or any other changes to a computer system. This also entails the on going costs of the system.